Privacy Policy for Positive Property Results

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Version: 1.2  Last updated: 8 December 2025

1. Introduction

Positive Property Results Pty Ltd Trading as Positive Property Results (“we”, “us”, “our”) ABN 56690434756 is committed to protecting your privacy and ensuring the security of any personal information you provide when using our website or engaging our services. This Privacy Policy describes how we collect, hold, use and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).  By using our website or engaging with our services, you agree to the collection and use of your personal information in line with this policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Identity & Contact Information: name, address, telephone number, email address. 
• Property & Transaction Details: property address, property preferences, financial or financing information (where relevant), inspection/enquiry history, buying or selling intentions.
• Interaction Information: records of your communications with us (email, phone, contact forms), notes from property inspections or appraisals.
• Website & Usage Data: IP address, browser type, device and operating system, pages visited on our website, time and date of visits, and other analytics data (e.g. cookies) — in aggregated or anonymised form.
   

We collect personal information only when it is necessary for us to perform our normal functions and activities as a real estate agency.

3. How We Collect Your Information

We obtain personal information in several ways, including:

• When you contact us by phone, email, or live chat. 
• When you complete a form on our website (e.g. enquiry form, registration of interest).
• During face-to-face meetings, property inspections, open homes or appraisals.
• From third parties when authorised by you (e.g. your legal representative, lender, or other agents) or where permitted by law.
• Automatically when you browse our website — e.g. through cookies, analytics tools, or server logs.
   

If you choose not to provide certain information we request, we may be unable to provide certain services (for example, a property appraisal, marketing campaign, or listing coordination).

4. How We Use Your Information

We may use the personal information we collect for:

• Providing real estate services (sales, marketing, valuations, property management) and responding to enquiries.
  Managing property listings, coordinating inspections, open homes, and communications between buyers, sellers and other parties. 
• Sending you information you requested (e.g. property reports, market updates, newsletters), but only with your consent.
• Internal record-keeping, administration and compliance with legal obligations.
• Improving our website — analysing usage data (in anonymised or aggregated form) to understand how visitors use our site and to optimise functionality.
   

5. Disclosure of Your Information

Your personal information may be disclosed to third parties when necessary to deliver our services, including:

• Other real estate professionals (e.g. co-agents).
• Legal, valuation or conveyancing professionals, lenders, inspectors or other service providers involved in a property transaction.
• Government agencies or regulators, if required by law.
• Third-party service providers who support our business operations (e.g. IT, hosting, mailing, analytics) — where appropriate safeguards apply.
   

We will not sell your personal information. If we ever disclose information overseas (for instance via cloud services or external providers), we will comply with the relevant provisions of the Privacy Act regarding cross-border data disclosure.

6. Cookies and Website Analytics

We and our service providers may use cookies and similar technologies when you visit our website to:

• Provide website functionality; 
• Track and analyse site usage (e.g. traffic, popular pages, device types) to improve our site;
• Facilitate communication and lead-generation efforts if you submit an enquiry.
   

Most of these cookies are non-persistent (session cookies). You can set your browser to reject cookies, but this may limit some functionality of our website.

7. Data Security and Data Quality

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• Secure storage (physical and digital). 
• Access restriction: only authorised persons may access personal data.
• Keeping information up to date — please notify us if your contact details change so we can correct our records.
   

However, you acknowledge that no data transmission over the Internet can be guaranteed 100% secure. If you prefer, you may contact us by phone or mail rather than via online forms or email.

8. Access and Correction Rights

Under the Privacy Act, you have the right to request access to the personal information we hold about you, or request correction if you believe it is inaccurate, incomplete or out-of-date.  To do so, please contact us using the contact details below. We generally respond within 30 days. In some circumstances, we may refuse access (for example, where we are required to withhold it by law); if so, we will notify you and explain the reason for the refusal.

9. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us. We will investigate and respond to your complaint within a reasonable time.  If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the “Last updated” date revised. Please review this policy periodically to stay informed of any changes.  Your continued use of our website or services after a change means you accept the updated terms.

11. Contact Us

If you have any questions, or wish to request access, correction or file a complaint, please contact:

Positive Property Results
Email: miranda@positivepropertyresults.com.au
Phone: 0421 444 145
Address: PO Box 489 Morayfield QLD 4506